You know that your organization couldn’t function without the wide range of IT services that you and your team deliver, but are you sure you’re delivering those services efficiently and at the highest quality possible? Are your IT services adding value where it counts – maximizing your IT investment and helping your business gain a sustainable competitive advantage to deliver profitable growth?

Numara® FootPrints® Service Management software will provide you with the IT process efficiencies, automation and tools to achieve these goals by revolutionizing the way you plan, deliver and manage your IT services.

Freedom to simply…become a service-oriented team

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FootPrints Service Management combines your service desk and desktop management functions into a single, unified console.  It will allow you to break the endless cycle of fire-fighting with reactive fixes and transition you to a strategic, proactive and service-oriented team. With FootPrints Service Management, you’ll be able to focus on what is important to your business, whether that’s improving customer service, reducing costs or empowering your employees.

You’ll be able to handle and resolve incidents, problems and change requests submitted by telephone, email and web; take hardware and software inventories of all your workstations; deploy applications; take control of desktops; and evaluate and initiate changes – all from a single console.

One vendor. One solution.

FootPrints Service Management is a single vendor, single interface IT Service Management solution.  It gives you access to a powerful solution for incident & problem management, change management, configuration management, inventory management, remote desktop management and deployment management – all working on a common Configuration Management Database (CMDB).

And because FootPrints Service Management is 100% web-based, implementing it and using it have never been simpler.

Show your value and empower your customers

Adding value is important, but so is exposing that value where it counts – to your executive management and your customers!  With FootPrints Service Management, you’ll be able to publish a service catalog that will engage and empower your customers by providing them with a ‘window’ into your IT services. Through this window, they can see the scope of what is available, when it can be delivered, any Service Level Agreements (SLAs) and, most importantly, how much it will cost.

The Numara FootPrints family of solutions

FootPrints Service Management is part of the FootPrints family of products and solutions for IT Lifecycle and IT Service Management and a key component of our broader FootPrints solutions that include Lifecycle Management, Service Desk, Desktop Management and Security & Compliance Management.

Built from the ground up as a modular yet integrated system, FootPrints products can be purchased separately or as a complete solution. To offer you the utmost flexibility, FootPrints products are available with perpetual user licenses or as ‘Software as a Service’ (SaaS) hosted solutions.