Even if you’re doing a great job delivering high-quality IT services to your customers, poor user perception and incorrect expectations can quickly ruin the goodwill and trust you’ve built. You need to show the rest of your organization what you already know – the value that IT adds to your business.

Service catalog management software can help you achieve these aims and deliver greater efficiency. A published service catalog will engage and empower your customers by providing them with a window in to your IT services. Through this, they can see the scope of what is available, when it can be delivered, any Service Level Agreements (SLAs) and most importantly, how much it will cost.

BMC Footprints® Service Catalog Manager provides all this and more – helping to take your customer service to the next level.

Rapidly document your IT services

Maintaining an accurate up-to-date service catalog is only one part of the process: FootPrints Service Catalog Manager comes with pre-packaged templates to help you rapidly document your available IT services. Each service can be defined by description and, with an unlimited number of attributes to describe your services, you won’t be short on detail. You can then organize your services into logical groupings or hierarchical structures through parent/child relationships and assemble these into specific service packages.

Freedom to Simply… customize web-windows in to your IT Services

FootPrints Service Catalog Manager lets you tailor views of your service catalog to cater to specific audiences. For example, you can create a technical-service catalog view or a business-service catalog view so each group only sees the data that’s relevant to them. And access to these views couldn’t be easier – via a standard web browser – so that your users can view the available services, request services and monitor the status of requests all from their PC.

FootPrints Service Catalog Manager’s customizable, out-of-the-box reports will take the uncertainty out of your decision making process. It automatically provides you and your management team with the data trends and performance metrics they need, when they need it.

Configuration management integration for enhanced performance

FootPrints Service Catalog Manager integrates with FootPrints Configuration Manager to deliver a powerful combination that can understand the relationships between your configuration items (CIs). There are no complex customizations and no programming required.

The BMC Footprints® family of solutions

FootPrints Service Catalog Manager is part of the FootPrints family of products and solutions for IT Lifecycle and IT Service Management. Built from the ground up as a modular yet integrated system, FootPrints products can be purchased separately or as a part of our broader FootPrints solutions including Service Management, Service Desk, Lifecycle ManagementDesktop Management and Security & Compliance Management.

To offer you the utmost flexibility, FootPrints products are available with perpetual user licenses or as Software as a Service (SaaS) hosted-solutions.

Try FootPrints Service Catalog Manager

Experience FootPrints Catalog Manager first-hand and see how it will meet your specific needs.  Request your 30-day fully-functional evaluation today.

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