Help desk applications have been around for a long time and we should know. BMC Track-It!®  Help Desk Software was first launched in 1991 and has a pedigree that we’re proud of.

Over the last 20 years Track-It! Help Desk has received numerous industry awards and  is the most widely-installed help desk software in the world, with over 50,000 customer sites. It is also used to manage a staggering 16 million IT assets worldwide.

With Track-It! HelpDesk at the heart of your organization’s IT support, you’ll be joining a large community of like-minded IT professionals.

Freedom to simply…deliver a complete, integrated help desk solution

Many of the ‘“free today, buy tomorrow” help desk software products need expensive upgrades to deliver the help desk functionality that you’ll need to support your users. Track-It! Help Desk is different: with our 20 years of know-how, Track-It! Help Desk gives you an out-of-the-box best-practice help desk that is both affordable and incredibly functional.

With Track-It! Help Desk you’ll have a complete, integrated solution that includes inventory and asset management, incident & problem management, purchase management, training and library management, knowledge management, self-service, password reset, change management, facilities management, software license management, mobile help desk access, dashboards, reporting and tools to manage your Service Level Agreements more effectively.

Quick and easy to install. Easy to configure. Simple to use.

Even with its extensive functionality, you can be assured that the wizard-driven installation and configuration of your Track-It! Help Desk will be a breeze. It can be installed, set up and ready to go in just a matter of hours, without the need for expensive consultants or programming.

To minimize training and ease adoption, Track-It! Help Desk adheres to a Microsoft® Outlook-style look and feel so your help desk technicians and users can quickly get to work with the powerful features of your new Track-It! Help Desk.

The BMC Track-It! Family of Applications

Track-It! Help Desk is part of the core Track-It! product for IT Management that includes Inventory and Asset Management, Incident & Problem Management, Purchase Management, Training and Library Management, Knowledge Management, Self-Service, Password Reset, Change Management, Facilities Management, Software License Management, Mobile Help Desk access, Dashboards and Reporting.

As you grow, Track-It! grows with you

As your IT support needs grow, you can be confident that Track-It! will grow with you. With a whole family of integrated applications for IT Management to choose from, Track-It! can be extended to include remote desktop management, barcode inventory, knowledgebase subscriptions and user profile migration.